RANT FOUR (No no no. The Bus is only 100 MHz and goes up your ass, sir.)
I actually feel bad. I hung up on someone today. This guy did everything to rub me the wrong way. First he calls for tech support, but doesn't want tech support. He argues with my logic then puts down our product.
He didn't yell. He didn't curse. He just rubbed me the wrong way.
He bought an Intel PIII 700 with a 100 MHz bus.
He bought an Asus P3V4X motherboard.
He bought PC133 RAM.
"I've got this motherboard and CPU and RAM and it's not compatible"
That happens. People buy Socket 7 CPUs and try to put them in Socket 370 boards, so I get ready to give him an RMA number. He tells me what he bought and I ask him what's not compatible about it.
"The CPU is a 100 MHz bus and the motherboard is 133. That's not going to work."
Of course, he's wrong. The conversation is going well and I can understand where he's coming from, so I try to explain it to him: "No sir. The board is capable of UP TO 133 MHz bus. You can use your 100 MHz bus CPU in it, or even a 66 MHz bus CPU if you wanted to. It makes no difference. And, you can use the RAM too since the RAM can run up to 133, but certainly also 66 and 100 as well."
He then tells me, "Sure it will work, but Windows will crash and you will get Windows Protection Errors, etc. etc."
Hmm... I don't know where he gets his information from, but I decide to back mine with my own experiences. "Sir, that's really not true. I've built 100 MHz bus CPUs and 66 MHz bus Celerons on that very board with no incident and have installed every operating system from 98 to 2000 to Linux and never have had a problem because the CPU is one bus speed and the board is capable of higher."
I kept saying "capable" because I thought it would help maintain my standpoint that the board would do UP TO 133. Unfortunately, he felt that my pointing out all of the machines I've built as a way to belittle him and imply that I have built more machines then he. Of course, whether or not I've built more PCs than him is a moot point. My point is that he is wrong in his assumption about this combination.
"Well I've built hundreds of machines and I know that this is going to cause a problem. You can't have different things on the board running at different bus speeds."
OK. Fine. So the guy is "experienced". Let's try to explain it logically. "Sir, the CPU bus speed is the most important factor. As long as everything is capable of running at least the bus speed of the CPU, you're cool. Now, the other way around isn't going to work.It's not like you can run PC66 RAM on a 100 MHz system bus CPU. That won't work and maybe that's what you are thinking of."
Of course, he can't be wrong: "It makes no difference if the CPU is faster bus or the RAM is faster bus. It's the same problem. You will have issues! You need to have your CPU, RAM and motherboard all the same bus speed."
OK. I'm getting a little weary. "Sir. Did you TRY to build up the PC?" Of course he hadn't. "Sir. Did you open the retail boxed processor, because if you hadn't I will swap it for a 133 bus processor."
"I opened it because I wanted to check it out to see if it could be run at a 100 or 133 MHZ bus speed."
"Sir. You opened it. I'm not going to take it back. Why did you open it if you're not even going to try to install it?"
"Why did they let me leave there with a 100 MHz bus CPU and a 133 board and RAM?"
"Sir. Why did you ORDER A 100 MHZ BUS CPU IN THE FIRST PLACE??? Furthermore, they let you leave here because we all know that the combination you bought works PERFECTLY."
"No it doesn't. I'm an MCSE, NCE, A+ with 30 years experience. I was sniffing PCBs in Submarines for your country while you were still in diapers..."
I needed to wrap this up (three people on hold waiting for support) and there wasn't anything I could do for him since there was nothing wrong with any of his parts.
"Sir. What if you had a Celeron. A Celeron has a 66 MHz front side bus. Any BX or i810 board is capable of a 100 MHz bus, and you'd be hard pressed to find true PC66 RAM. What then? Will that board not function properly?" I should've stopped there, but once he went on his "how dare you question my ability rant" I just went off. "What about all of the KX133 boards and KT133 boards that people are building with PC133 RAM when the AMD Athlon CPU only uses a 100 MHz front side bus?"
All this time neither one of us raised our voice or said a single obscenity. We actually stayed as calm as two friends talking Football at a bar. Sure, there was a "tone" with both of us, but nothing offensive. More like a "The Bucs suck" vs. "No, Dilfer sucked" kind of an argument. It did kind of tick me off that he wouldn't admit that he was wrong and was trying to imply that his previous experience meant he knew more than me. The icing on the cake was when he said...
"I don't care how those AMDs work. I don't use those. They are all flaky. I always use Intel."
I just couldn't take it anymore.
I just took the phone from my ear, and without saying anything, quietly hung up.
Needless to say, one of the managers asked to speak with me later that day.