Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: For Seagate Owners

  1. #1
    Join Date
    Feb 2007
    Location
    İstanbul, Turkey
    Posts
    391
    Thanks Thanks Given 
    2
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default For Seagate Owners

    I don't use Seagate but I'm sure many people do. This is important :


    They pulled the webpage I quoted in my chat log pretty quickly, luckily I still have the page open in my browser. Here is the text:

    Welcome, Seagate hard drive owners. A number of Seagate hard drives from the following families may fail when the host system is powered on:

    Barracuda 7200.11
    DiamondMax 22
    FreeAgent Desk
    OneTouch 4
    Barracuda ES.2 SATA
    Pipeline HD
    Pipeline HD Pro
    SV35

    Once a drive has failed, the data is inaccessible to users. Seagate has isolated this issue to a firmware bug affecting drives from these families manufactured through December 2008. Please use the following tools and instructions to determine if you have one of the affected products. If you do, we recommend that you update the firmware on the disk drive.

    To help determine if you need to pursue this any further, you will need to check your model number, serial number and firmware revision. This can be done in Windows – it's easy! Download and run, or simply run as is, the Seagate Drive Detect software program. You will see a screen like this. Look for the drives that are Attached:

    Image

    In this example above the model number name is ST31500341AS, the serial number 9VS00J20 and firmware revision SD1A.

    Click here to download Drive Detect: Download Flash

    Or you can use Microsoft Windows Device Manager to see the model numbers of you disk drive. At the Windows Start button select Run and type: devmgmt.msc

    Then expand the Disk Drive branch to see the model numbers. Like this:

    Image

    Or you can download SeaTools for Windows which displays all of the needed information.

    See if your model number is in this list.

    Barracuda 7200.11
    ST31000340AS
    ST31000640AS
    ST3750330AS
    ST3750630AS
    ST3640330AS
    ST3640630AS
    ST3500320AS
    ST3500620AS
    ST3500820AS
    ST31500341AS
    ST31000333AS
    ST3640323AS
    ST3640623AS
    ST3320613AS
    ST3320813AS
    ST3160813AS


    Barracuda ES.2 SATA
    ST31000340NS
    ST3750330NS
    ST3500320NS
    ST3250310NS


    DiamondMax 22
    STM31000340AS
    STM31000640AS
    STM3750330AS
    STM3750630AS
    STM3500320AS
    STM3500620AS
    STM3500820AS
    STM31000334AS
    STM3320614AS
    STM3160813AS

    If you have one of the models listed above, Customers can expedite assistance by contacting Seagate via email. Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions.

    Or you can call Seagate Support at 1-800-SEAGATE. Please be prepared to give the serial number of your drive as the solution depends on knowing the exact serial number.

    For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access http://www.seagate.com/www/en-us/about/contact_us/
    Don't forget once the drive is locked you can't upgrade the firmware so your data is gone if you don't have backups.

  2. #2
    Join Date
    Dec 2008
    Posts
    72
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    Thanks for the text. Do you have the direct source though?
    Intel E2140 @ 2.67-3.25GHz under Scythe Mugen & AC MX-2
    Abit IP35-E Rev1.01
    A-DATA 2x2GB DDR2 800 CL4
    Radeon HD3850-256
    Corsair 750TX, Thermaltake PP 500W, OCZ SXS 500W
    WD Cav 80GB IDE, CavSE16 320GB SATA, CavBlack 1TB SATA
    XClio Propeller, XClio 188A

  3. #3
    Join Date
    Feb 2007
    Location
    İstanbul, Turkey
    Posts
    391
    Thanks Thanks Given 
    2
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    They changed the article a little bit and put it back :
    http://seagate.custkb.com/seagate/cr...p?DocId=207931

  4. #4
    Join Date
    Oct 2006
    Location
    Moderator
    Posts
    6,507
    Thanks Thanks Given 
    149
    Thanks Thanks Received 
    4
    Thanked in
    3 Posts

    Default

    Ah, lovely. My primary main rig hard drive is on the list.

  5. #5
    Join Date
    Feb 2007
    Location
    İstanbul, Turkey
    Posts
    391
    Thanks Thanks Given 
    2
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    Sucks. I'm sure you know what to do but for everyone with affected drives :
    1. Don't turn the PC off
    2. Backup if you didn't already
    3. Check the firmware version with the Seagate Drive Detect software.
    4. Contact Seagate and mention the article number.

    HTH

  6. #6
    Join Date
    Oct 2006
    Location
    Moderator
    Posts
    6,507
    Thanks Thanks Given 
    149
    Thanks Thanks Received 
    4
    Thanked in
    3 Posts

    Default

    Heh - mine's probably ok... it predates the problem by several months. Actually, it was one of the first of the 7200.11's to come out. It came out so early it had the 8MB buffer bug and I had to update the firmware just to get all 32MB to show up.

    It's never powered down these days unless I need to for some reason. Most of the time it's on 24/7 along with my old Maxtor 250GB. But I emailed Seagate anyway.

  7. #7
    Join Date
    Oct 2006
    Location
    In yer 'fridge, eatin' yer pizza
    Posts
    1,785
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    7200.9 FTW!

  8. #8
    Join Date
    Oct 2006
    Location
    East Tennessee
    Posts
    1,590
    Thanks Thanks Given 
    3
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    7200.10 FTW as well. Or, at least mine is ok.
    Rig 1: Phenom II X2 550-Asus M5A78L-MLX--2x4 Patriot DDR3 1333--Asus Formula HD4770--Enermax Triathlor 450--LG Flatron W2252TQ--Win 10 x64
    Rig 2: Core i3 6300--Asrock Z170M Extreme4--2x8 Adata DDR4 2400--EVGA GTX 750Ti--Corsair CX500M--Corsair Hydro H55--Windows 7 x64

  9. #9
    Join Date
    Oct 2007
    Location
    Indoneisa Raya
    Posts
    11
    Thanks Thanks Given 
    0
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    nice info..
    but if my hard disk that is included in finnaly dead, because previously I do not know any information like this. are still have RMA from seagate??

  10. #10
    Join Date
    Feb 2007
    Location
    İstanbul, Turkey
    Posts
    391
    Thanks Thanks Given 
    2
    Thanks Thanks Received 
    0
    Thanked in
    0 Posts

    Default

    It should be but you're probably at the mercy of local distributors.

Similar Threads

  1. XFX XTR any wattage , Owners of one here?
    By SR-71 Blackbird in forum PC Power Supply Discussion
    Replies: 7
    Last Post: 06-20-2014, 02:52 AM
  2. Xfx XXX 650w owners look here! Everyone else is also welcome
    By Bakgrund in forum PC Power Supply Discussion
    Replies: 6
    Last Post: 06-15-2013, 07:02 PM
  3. Q6600 owners... what is your VID?
    By graysky in forum CPU Discussion
    Replies: 19
    Last Post: 09-23-2007, 08:47 AM
  4. Replies: 0
    Last Post: 08-14-2007, 04:24 AM
  5. Thermaltake Toughpower 750 owners: Please Be Informed
    By Sphere in forum PC Power Supply Discussion
    Replies: 56
    Last Post: 12-14-2006, 10:28 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •