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Thread: SF750 batch failure

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    Well, our local distributor announced they will only recall 195348xx serial ones, WTF?
    We can get oversea RMA for other than 195348, but the replacement will not be covered by local warranty! IDK why they decided to do so, many users are complaining.

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    Quote Originally Posted by rgbodosk View Post
    Well, our local distributor announced they will only recall 195348xx serial ones, WTF?
    We can get oversea RMA for other than 195348, but the replacement will not be covered by local warranty! IDK why they decided to do so, many users are complaining.
    None of that is true. That is all completely false information.

    Who said this?

    Did you even BOTHER contacting Corsair?

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    Quote Originally Posted by Jon Gerow View Post
    None of that is true. That is all completely false information.

    Who said this?

    Did you even BOTHER contacting Corsair?
    Well, it was 100% true. was.

    https://www.corsair.co.kr/board/boar...=N&flag=notice

    Actually they first announced only 195348 will be recalled without any further information.
    Now they edited it - added some 1947 and clarifying only those two batches were imported to local market - so no problem.

    But they does not offer advance replacement and only recall 'SF750', not other SKUs, which is very annoying.

    And they manage their local warranty by serial numbers, so they will not cover oversea RMAed replacement by default.
    Last edited by rgbodosk; 06-02-2020 at 07:37 AM.

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    Quote Originally Posted by rgbodosk View Post
    Well, it was 100% true. was.

    https://www.corsair.co.kr/board/boar...=N&flag=notice

    Actually they first announced only 195348 will be recalled without any further information.
    Now they edited it - added some 1947 and clarifying only those two batches were imported to local market - so no problem.

    But they does not offer advance replacement and only recall 'SF750', not other SKUs, which is very annoying.

    And they manage their local warranty by serial numbers, so they will not cover oversea RMAed replacement by default.
    I wonder if it's a cultural thing....

    So, the channel recall was only for SF750. The "voluntary exchange" through Corsair is for all SF.

    Comsvil represents Corsair in Korea, even going as far as having a Corsair.co.kr URL. But the message contradicts from the official statement and this can be frustrating to end users.

    So is it safe to assume that when Corsair puts out an "official message", that Koreans assume that Comsvil is completely in sync?

    And Seoul South Korea is only 1484 kM from Taipei, Taiwan (same distance as someone in Santa Fe, NM shipping something back to Fremont, CA). So if Corsair Asia is willing to support the product directly, why is it such a big deal to do an RMA directly with Corsair?

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    Quote Originally Posted by Jon Gerow View Post
    I wonder if it's a cultural thing....

    So, the channel recall was only for SF750. The "voluntary exchange" through Corsair is for all SF.

    Comsvil represents Corsair in Korea, even going as far as having a Corsair.co.kr URL. But the message contradicts from the official statement and this can be frustrating to end users.

    So is it safe to assume that when Corsair puts out an "official message", that Koreans assume that Comsvil is completely in sync?

    And Seoul South Korea is only 1484 kM from Taipei, Taiwan (same distance as someone in Santa Fe, NM shipping something back to Fremont, CA). So if Corsair Asia is willing to support the product directly, why is it such a big deal to do an RMA directly with Corsair?
    That's what i'm saying.

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    Quote Originally Posted by rgbodosk View Post
    That's what i'm saying.
    So do you have links to those Korean forums screaming with pitch forks wishing for Corsair's death?


    I would love to share them with our Korean rep.

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    I hate how the press is calling it a "recall". The messaging from Corsair specifically says it's a "voluntary exchange". "Recall" makes it sound like the whole lot is bad and potentially dangerous.


    Also got to love how "xtreemchaos" has to chime in that "CX and SX (SX?!?!) isn't fit".

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    Yup, they make it look even worse, but you are missing the point; somebody at corsair is trying to squeeze too much and it is ruining your reputation. Another example (related only in company name) :
    https://youtu.be/d10c4WecNPk

  11. #100
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    Quote Originally Posted by strumf666 View Post
    somebody at corsair is trying to squeeze too much and it is ruining your reputation.
    Is this sarcasm? I don't know what you mean.

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