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Thread: TX650M possibly shipped with wrong cables? (fried HDD/SSDs)

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    Default TX650M possibly shipped with wrong cables? (fried HDD/SSDs)

    Hi guys, I'm writing this for my friend in Germany. He just bought a Corsair TX650M from Amazon.de and used it to replace a sharkoon unit that he had previously. After installing it (using the new cables that came with the new PSU) the system wouldn't power on at all. He then tried his old PSU) again and it turned on- except for his SSDs and Hard Drives. Those did not show up or spin up at all, dead. He can smell burning electronics from one of the SSDs. He then connected the new PSU to his old computer, but only the mainboard connectors, no drives or PCIe. It turned on no problem. But he's tried his old SSDs and HDDs in another system and they are completely fried. He isn't sure what to do, I told him to open a case with Corsair. The only thing that makes any sense to me is that somehow it was shipped with electrically incompatible SATA cables that fried his drives. Has anyone ever heard of this happening, and does he have any possible recourse from Corsair in the EU?

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    Quote Originally Posted by cruzinforit View Post
    Hi guys, I'm writing this for my friend in Germany. He just bought a Corsair TX650M from Amazon.de and used it to replace a sharkoon unit that he had previously. After installing it (using the new cables that came with the new PSU) the system wouldn't power on at all. He then tried his old PSU) again and it turned on- except for his SSDs and Hard Drives. Those did not show up or spin up at all, dead. He can smell burning electronics from one of the SSDs. He then connected the new PSU to his old computer, but only the mainboard connectors, no drives or PCIe. It turned on no problem. But he's tried his old SSDs and HDDs in another system and they are completely fried. He isn't sure what to do, I told him to open a case with Corsair. The only thing that makes any sense to me is that somehow it was shipped with electrically incompatible SATA cables that fried his drives. Has anyone ever heard of this happening, and does he have any possible recourse from Corsair in the EU?

    Thanks.
    Got pictures of the cables? What do the connectors that plug into the PSU side say on them? Do they say "Type 3"?

    It's impossible for a new Corsair PSU to come with the wrong cables due to the assembly line type process used to pack them out, all in the same factory. Furthermore, all of the cables come from the same supplier (YiYi).

    Was the PSU "used"? A "refurb"? Did the box look open?

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    Here are the pictures, it seems like they say Type 4. It was a brand new unit (or being sold as such) shipped and sold by Amazon, he says it looked new, is there a way he can tell for sure? Like a seal on the box or something? He says it was shrinkwrapped.





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    Type 4 is the same as Type 3 for the SATA and PATA, so it should have been pinned correctly.

    I would say the best course of action is to contact Corsair directly, have them do a failure analysis to see WHY this happened and they could potentially replace the drives through a damage claim.

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    An OT question:
    Quote Originally Posted by Jon Gerow View Post
    potentially replace the drives through a damage claim.
    Wow. You guys consider damage claims. Is this because of region-specific laws or is it worldwide?

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    Quote Originally Posted by cruzinforit View Post
    The only thing that makes any sense to me is that somehow it was shipped with electrically incompatible SATA cables that fried his drives.

    Does your friend have a voltmeter? if so he can check the cables himself.

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