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Thread: Seasonic Platinum began failing under load after only 10 months

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    Arrow Seasonic Platinum began failing under load after only 10 months

    My Seasonic Platinum began failing under load after only 10 months. Paid cash here in Japan at Joshin - couldnt find reciept - honestly never thought I would need it ever. Seasonic would not help me.
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    Quote Originally Posted by Oklahoma Wolf View Post

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    Quote Originally Posted by Easternlight View Post
    My Seasonic Platinum began failing under load after only 10 months. Paid cash here in Japan at Joshin - couldnt find reciept - honestly never thought I would need it ever. Seasonic would not help me.
    REPLY
    Hello,

    Thank you for your message and sorry for this issue with your power supply.

    Did you contact our support about this issue? Also, per our warrnaty policy, a proof of purchase is required for any RMA claim. You may want to contact your reseller to see if they can't assist you on this and/or our local distributor.

    Thank you.
    Best Regards,

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    Quote Originally Posted by Seasonic Rep View Post
    Hello,

    Thank you for your message and sorry for this issue with your power supply.

    Did you contact our support about this issue? Also, per our warrnaty policy, a proof of purchase is required for any RMA claim. You may want to contact your reseller to see if they can't assist you on this and/or our local distributor.

    Thank you.
    Best Regards,

    isn't the PSU's serial number enough? What does it matter if he has a receipt or not?
    in the past i gave as a present a Seasonic G-650 to another person. If this PSU starts to malfunction, he won't be able to use Seasonic's tech support since he didn't buy it by himself? After all, we are talking about a possible product malfunction. It should be company's obligation towards their customers to replace the product IF indeed it doesn't work properly, -AS IT SHOULD-, and is still inside the warranty period (*this can be proved from the serial number if i'm not mistaken, since the SN shows the year of PSU's production line !!)
    CPU:Athlon 64 FX60 (2-cores) 2,6GHz
    Mobo:Asrock 939a785g
    cpu cooler:ArcticFreezer13 CO
    RAM:4 GB DDR 400MHz
    GPU:Asus 750 Ti 2GB
    PSU:Seasonic Platinum 660
    Monitor:Asus VE228HR
    Tower:Coolermaster Elite 430

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    Yes, this is why he should contact his reseller that should be aware of the product sold and/or the local distributor that can also check the SN. After, if they require a proof of purchase, then, he can contact us and we will check what we can do for him as we don't have local RMA Center in Japan.

    Thanks.

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    Quote Originally Posted by sith'ari View Post

    isn't the PSU's serial number enough? What does it matter if he has a receipt or not?
    That's a price you have to pay for long Warranties!

    But with the SN most companys can tell you who they sold it to. Well at least to the distributor...


    And that's one of the reasons I don't like those redicilously long warranties. Because I value quality more than quantity.

    And the "proof of Purchase" is one of those things you use to reject valid claims...

    AFAIR Enermax did the RMA per SN for a long time but switched to the "Proof of Purchase" because of public demand for longer but not better warranty terms...

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    sith'ari (01-24-2018)

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    Hmm...

  8. The Following 2 Users Say Thank You to Yakapo For This Useful Post:

    Orion (02-04-2018), Seasonic Rep (02-04-2018)

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