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Thread: Seasonic extends PRIME series warranty to 12 years!

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    Quote Originally Posted by Orion View Post
    They have to
    Did you note our SeasonicRep didn't comment my guesswork?
    Best, Luca

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    Quote Originally Posted by Seasonic Rep View Post
    The 12 Years Warranty is, in our view, a more clear statement to our quality and us standing behind our products.
    So why didn't you guys start off giving PRIME series a 12 years warranty in the first place? What's changed in the PSU that six months ago was 10 years warranty and now you've decided that 12 years is a better statement?

    Why not go all the way like BFG did some 10 years ago with a "Lifetime warranty" and be done with it?
    http://www.jonnyguru.com/modules.php...=Story&reid=11

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    Its so hard to say thanks seasonic we are happy with
    12 years warranty??
    *generally speaking*.

  4. The Following User Says Thank You to none77 For This Useful Post:

    Seasonic Rep (03-03-2017)

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    Quote Originally Posted by quest for silence View Post
    Did you note our SeasonicRep didn't comment my guesswork?
    Please clarify, what "guess work"?

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    Quote Originally Posted by SilverStone View Post
    So why didn't you guys start off giving PRIME series a 12 years warranty in the first place? What's changed in the PSU that six months ago was 10 years warranty and now you've decided that 12 years is a better statement?

    Why not go all the way like BFG did some 10 years ago with a "Lifetime warranty" and be done with it?
    http://www.jonnyguru.com/modules.php...=Story&reid=11
    No offense, but calling a competitor who started with double the warranty of your maximum, and now adds two more years, seems…strange?

    Why is there only 3y warranty for SFX-L units? They are not particularly cheap. Well, more like the contrary. I would expect 5y as for the others. Not that the high-end should not have 7y already for some time now. Corsair SFX units perform strongly and have 7y warranty, that's more than double. When's SS going to pick up the challenge?

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    Quote Originally Posted by SilverStone View Post
    So why didn't you guys start off giving PRIME series a 12 years warranty in the first place? What's changed in the PSU that six months ago was 10 years warranty and now you've decided that 12 years is a better statement?

    Why not go all the way like BFG did some 10 years ago with a "Lifetime warranty" and be done with it?
    http://www.jonnyguru.com/modules.php...=Story&reid=11
    SilverStone, does it really matter why? Seriously?

    We think 12 years is a good way to show not only is our PRIME one of the best PSU in terms of performance, it is now backed by an industry leading 12 years warranty.
    Last edited by Seasonic Rep; 03-03-2017 at 12:01 PM.

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    Interesting. You have a lot of trust in your mainland china factory

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    Quote Originally Posted by Seasonic Rep View Post
    Please clarify, what "guess work"?
    I meant that

    Quote Originally Posted by quest for silence View Post
    I'd be surprised if the replacement unit warranty were in excess of 6/12 months.
    I meant that just the original unit is backed by a 12 years warranty, and not that for 12 years since the original purchase a Prime Titanium owner has the right to have its PSU replaced all the times he wanted/fried the unit (original or replacement) while mining 24/365.
    Last edited by quest for silence; 03-03-2017 at 07:57 AM.
    Best, Luca

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    Quote Originally Posted by none77 View Post
    Its so hard to say thanks seasonic we are happy with
    12 years warranty??
    *generally speaking*.
    Fair enough: OTOH have you ever heard the old saying "if it's too good to be true then it probably is"?
    Best, Luca

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    Wow Luca, not sure if you are trolling or just a hard person to please or just someone who are into conspiracy theories. I almost feel bad that we increased our warranty period.

    If the power supply fails, we will repair or replace it.

    If we need to replace, then we will do with either a refurbished unit or a brand new unit depending on availability. The replacement unit will be of the same performance and similar value.

    The replacement unit will have a 90 day warranty or the remaining warranty period of the original purchased unit whichever is longer. This is all on our website under RMA Policy. Please take a look when you have time.

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