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Thread: Why Corsair AX860i has so bad review on amazon?

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    Default Why Corsair AX860i has so bad review on amazon?


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    Looks like these folks ran into poor customer service.
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    It's very dissapointing for someone to give nearly 200$ to buy a PSU that is considered top quality, and supposedly will ensure PC's longevity,and to see it dying after a while !!
    On Newegg there are some comments like the one i described above.
    http://www.newegg.com/Product/Produc...scrollFullInfo
    I understand these guys completely!!
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    People rarely write reviews on products unless they have problems. Most of the time, if the product works (which it does 9 times out of 10), then people rarely write in about it.
    No wonder it doesn't work! You installed the coils backwards

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    sith'ari (12-07-2014)

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    Quote Originally Posted by c_hegge View Post
    People rarely write reviews on products unless they have problems. Most of the time, if the product works (which it does 9 times out of 10), then people rarely write in about it.
    Of course, but the cause of my frustration comes with the percentage that you correctly mentioned : 9 out of 10. For a 200$ product, the failure percentage should be 1 out of 100 instead 1 out of 10.
    I would justify this percentage for lesser companies, but NOT for Corsair's flagship like the AX 860i
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    Quote Originally Posted by sith'ari View Post
    Of course, but the cause of my frustration comes with the percentage that you correctly mentioned : 9 out of 10. For a 200$ product, the failure percentage should be 1 out of 100 instead 1 out of 10.
    I would justify this percentage for lesser companies, but NOT for Corsair's flagship like the AX 860i
    The 9/10 number refers to the number of people who write user/customer reviews, not who are satisfied with their product. Some people will write a positive review, and they are usually in the minority. Let's say that in the case of Amazon, the AXi sells at a rate of 600 a month (~20 per day). If 1 in 100 actually malfunctions, you get a negative review every 5 days. That's 6 per month. It'd only take 3 1/2 months to reach the 21 bad reviews found there.

    Also take into consideration that lots of people don't get the concept of a semi-passive cooling system. Add to that the many people who are outright intolerant of coil whine, no matter its intensity, and you get a LOT of complaints.

    And this unit probably sells even more than what I used for the example above, jG can shed some light on that.
    Careful what you wish for... You just might get it.

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    Quote Originally Posted by McSteel View Post
    Also take into consideration that lots of people don't get the concept of a semi-passive cooling system.
    If that's the case, why bother with this at all and implment a semi fanless cooling system and not an active one?
    Or at least put a switch on the unit with 'fan always on' mode as default.

    Quote Originally Posted by sblantipodi View Post
    Because the unit didn't met the expectations, that's especialy with more expansive units the case...

    And if something doesn't work, people tend to flame the company responsible for the product.
    Especially with power supplys people tend to not accept defects (more so than every other component)

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    Quote Originally Posted by Stefan Payne View Post
    If that's the case, why bother with this at all and implment a semi fanless cooling system and not an active one?
    Or at least put a switch on the unit with 'fan always on' mode as default.
    Actually the stumbling block here is that people usually overestimate their power needs, and then when the PSU fan doesn't spin and they have an i5 with a GTX 760, they think the PSU is faulty.

    Granted, an always-on by default could maybe alleviate the issue for some... Others would possibly wonder why the fan never stops if it's semi-passive. Mostly those who can't RTFM.
    Careful what you wish for... You just might get it.

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    Quote Originally Posted by c_hegge View Post
    People rarely write reviews on products unless they have problems. Most of the time, if the product works (which it does 9 times out of 10), then people rarely write in about it.
    Exactly.

    I rarely ever pay attention to user reviews unless there are many reporting the exact same problem.

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    I decided to make a statistical research about the % of failure for some famous PSUs.
    In order to do that, i made 2 assumptions:
    1) That every buyer that got a bad product will report it
    2)That buyers that got a functioning PSU will bother to make a positive report 1 out 5 persons.
    So let's say that a PSU has 50 comments with 10 reports for failure. That means 10 (negative reports) / 50 * 5 (total PSU buyers) * 100
    Based on this theory my results for unit failure was the following (*based only at Newegg's comments, i found it easier for my research ) :
    1) Corsair 860i (Flextronics) : 4,68 %
    2) Corsair 860 (Seasonic) : 5,71 %
    3)Corsair RM850 (CWT) : 2,64 %
    4)EVGA SupernovaG2 850 (Leadex) : 1,00 %
    5)Seasonic X-850 (Seasonic) : 2,67 %

    P.S. As failure i considered only reports for non-functioning PSU and NOT for coil wine, noise etc
    P.S.2: I forgot to include Coolermaster's V , VSM series, i will update it when i find more time
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