I have once again angered the hardware gods.

[Silk_the_Absent1]

Remember the lightning strike that wiped everything out at my house? Remember how I replaced my dead Logitech MX518 with a G-5 in December? Well, now the G-5 is going crazy on me. The rubber on the scroll wheel is tearing off, and no, I haven't been using it as a chew toy. In the space of less than an hour, it's almost all come off. On a POS scroll optical now that I keep for a backup mouse.

I shot an email to Logitech; has anyone ever dealt with them before for support?

-Adam

[Silk_the_Absent1]

Maybe this is a sign to get as far away from computers as I possibly can.

Well, hopefully Logitech will replace it. I've been looking, and it seems I'm not the only one having problems with the rubber tearing, but I haven't seen anything about whether they have been replacing them or not.

Here's hoping.

-Adam

EDIT: I took a picture to show what I'm talking about.

http://img7.imageshack.us/img7/1023/img5359.th.jpg (http://img7.imageshack.us/img7/1023/img5359.jpg)

-Adam

[Oklahoma Wolf]

I feel your pain. I was told yesterday that my mother's computer was no longer booting up. I hauled it down to the office where my load testing rig is to find out what the problem was.

Hello massive Virut trojan infection. Oh, look... it's infected every square inch of that hard drive. Oh look... AVG can't kill it. Oh look, neither can MBAM or Combofix or Hijack This. Fiddle dee-dee... it's now in my office rig, which I use for load testing. Wonderful, AVG can't kill it there either.

8 hours and two hard drive reformats later, I'm finishing up clean XP installs on both rigs, cursing my head off every step of the way. Thankfully, that little bugger never got to the important computers.

I've also kicked AVG to the curb. I was not impressed with it today. It actually had cleared the program I was trying to run off the infected drive. I shouldn't have run anything off that drive on my office rig, but I was tired and cranky, and there it went. Anyway, I'm running Avira now on everything, even though I have a good idea how to kill this thing in the future now.

Maybe I should build up a virus scanning rig just for this. Been happening way too often lately :(

[Proximon]

Double ouch. I once kept a hard drive in a drawer for three years, rather than try to clean it any further. It was that toxic.

Silk, I hope you get that straightened out. My G5 has been perfect now for a long time, except for the finish wearing off after 3 years. I think I might wear all the way through the metal under the trigger finger soon.

[zagood]

Logitech has great RMA service. They'll probably send you a new one either right away, or after you sending them a scan of the S/N on the bottom.

[Shroomie]

I was asked for a scan/photo of my receipt when the receiver on my LX 710 combo went bad... dunno what would've happened if I hadn't been lucky enough to have it in a drawer, but after taking a clear, high-res photo for 'em, they sent out a new retail-boxed keyboard/mouse/receiver via DHL at no cost.

Live people on the other end, too. I was very pleased not to get an auto-reply email telling me to do everything I'd explained that I'd done.

[Baron]

I've had very good service from Logitech too, when the left mouse button played up on my G7.
All I had to do was to send back the USB dongle and they sent a brand new mouse back.................brilliant :D

[Silk_the_Absent1]

Just received the replacement, works fine.

-Adam